DATA CLOUD & RETRIEVAL QUALITY • September 8, 2026

Data 360 does not fix RAG with one switch—the benchmark must become a diagnosis

Salesforce reports a jump from 62.5% to 92.5% on knowledge-base questions after changing parsing, indexing, chunks, retrieval depth and the generation prompt. The result matters, but it becomes a production decision only when a team identifies where its own documents fail.