Data 360 does not fix RAG with one switch—the benchmark must become a diagnosis
Salesforce reports a jump from 62.5% to 92.5% on knowledge-base questions after changing parsing, indexing, chunks, retrieval depth and the generation prompt. The result matters, but it becomes a production decision only when a team identifies where its own documents fail.
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One agent or many? A new map for multi-agent architectures
SOMA separates complex domains across specialist agents while preserving one conversational front door.
Flow testing evolves to validate outcomes, not just paths
Assertions and test suites help admins prove that automation produced the expected state before production.
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PlatformA small Screen Flow control turns an answer into intent
Pairing a toggle with read-only or disabled fields distinguishes confirmation, review and change—improving both the experience and downstream signals.
BusinessAI agent pricing is beginning to move from consumption to outcomes
Resolution-based billing brings Agentforce costs closer to delivered value, but it requires clear definitions of success, quality and human escalation.
PlatformA proactive Salesforce admin prevents fires before building automations
Understanding processes, documenting decisions and preparing tests and rollback plans turns an admin from request taker into platform steward.
AgentforceSalesforce compresses thousands of capabilities into four tools for agents
The Headless 360 MCP Server enters beta with semantic discovery, governed execution and a compact surface for AI clients to operate the platform.
CareersThe Salesforce job market is growing again — but its definition of value has changed
Recent data shows an uneven recovery: architecture, applied AI and business judgment are gaining ground while execution-only roles face heavier competition.
PlatformEven as AI speeds up development, Salesforce architects still lean toward buying
A new survey suggests platform complexity and maintenance costs matter more than the speed of producing a first version.